Device Maintenance is the final release in VQ’s first phase of DMA – DMA Suite, adding to One Button to Push (OBTP), Directory Services and Device Configuration.
We’ve designed DMA in close cooperation with Cisco to ensure your unified communications devices remain healthy and secure and to troubleshoot specific equipment.
This blog explores DMA’s Device Maintenance functionality, explaining how to onboard and monitor device health.
What does DMA Device Maintenance do?
Onboarding Devices
Device onboarding is the process of adding devices to VQ DMA for provisioning and management.
To onboard a new device, navigate to DMA’s Devices Onboarding page from Devices -> Add:
You can use single IP addresses, DNS names, IP address ranges and multiple ranges. In this example, we’re adding one device with its IP address. You need to set the Time and Location. This example uses the Europe/London time zone, and the device location is Parallel House.
We are also going to assign the device a Device Template. In this example, we have selected the Desk Mini Global Template:
If you want to learn more about Device Templates and template modules, watch our Device Templates tutorial.
Optional information includes “Labels”. In this example, we’ve labelled both the device and usage type as “Personal System”.
Click Start, and you’ll see the device has been found and configured and the onboarding has been successful:
If you go back to the Devices page, you can see the Desk Mini is in the devices list:
Status Monitoring
From the Devices page, you can monitor the status of all your devices, updated in real-time:online, offline, incall or online with issues:
In the screenshot above, you can see that the VQ Brighton device is offline. The full range of device statuses can be seen here:
Trouble Shooting using DMA Analytics
DMA includes several useful Dashboards, providing real-time and historical status data for your devices to monitor and troubleshoot.
This dashboard shows devices laid out geographically:
The colours of the pins reflect the device status from the Device page – all devices in this screenshot are green and, therefore, online.
The summary table on the right shows the number of devices by system type. By scrolling down the dashboard page, you can find more detailed information, including:
- Name
- Labels
- Tenant
- Device state
- And more
The summary bar at the top of the dashboard provides information on total devices. For troubleshooting, the “Devices Online with Issues” data is important. Clicking this zooms in to the map view, showing the location of the device:
Scrolling further provides the summary information for the device:
Click the plus button next to the device and select View Device’s Activities:
This shows a timeline of the device’s status history:
You can filter this information over time ranges, and zoom into specific areas on the timeline using the Kibana drag and zoom function.
Scrolling down to the device details shows the SIP Registration status changed to failed after a device settings configuration request:
Having identified the issue with the device, go back to the Device Settings page. Once you change the settings as required and fix the problem, the device status will change to “Online”.
Want to find out more about DMA?
Watch our Learn More about DMA series to learn more about this and other DMA functionalities.
If you want to buy VQ DMA, browse our sales information.
Contact our sales team or you can keep up to date with our latest news by joining our Ask VQ Space.