VQ Support

Providing great support by listening to our customers

From presales and installation assistance to comprehensive support once your conferencing service is running, we go above and beyond to make your unified communications experience a great one.

We listen to our customers; we innovate, we solve their problems and we lead.

Talk to the same support engineers

Sometimes it can feel like it’s difficult to get answers from support teams. VQ support is different.

Customer success is key to us and we aim to have your support queries answered by the same person until your issue has been resolved. Our support team has direct access to the engineers who build VQCM to ensure we get to the nitty gritty of the problem.

Email: support@vqcomms.com

Tel: +44 1249 880140 Option 2

Register for user guides via the Customer Portal

VQ-support

Do you want a little bit of extra help deploying VQ Conference Manager?

We can assist you in two ways

Deployment Assist

Our Deployment Assist package is a 13-hour series of remote sessions with a VQCM support expert who takes customers through a structured process, designed to get customers systems into a production state as quickly as possible.

Content includes, an introduction to VQCM, how to install, upgrade, configure and optimize. You’ll also learn about VQCM Device Management and Automation (DMA), DMA imports, configuration and directory services. The package also includes helping customers understand the choices they have to make and giving guidance on best practise.

Professional Services

Our Professional Services package is custom professional service support which includes advanced support, report writing and development of custom scripts.

Charged on a per day basis, you can pre-purchase a bank of days for consumption over a 12 month period, or custom quotations can be provided by VQ, on a project basis.

Contact VQ to find out more