While very large conferencing systems demand self-service access, many organizations run a managed, or ‘white-glove’ concierge service. Here calls are typically scheduled and managed on users behalf by one or more operators.
Self-service and concierge services can be run side-by-side or self-service/concierge only. Customers looking to migrate from Codian can solve the immediate problem of replacing Codian with CMS and move to self-service later.
For your managed service, assign one or more operators to specific customers, regions or groups of users. Operators can then schedule calls for their users, and manage all calls for which they’re responsible from a single screen.