VQ’s Monthly News – February

The VQ Team have had a great February, with Cisco Live being a very successful event for us. This month also marks two years of the VQ newsletter.
This newsletter recaps both our time at Cisco Live and our recent 3.x end of life webinar.

  • Cisco Live EMEA recap
  • 3.x end of life and 4.x migration on-demand webinar
  • New VQ customer insights
  • An overview of Metro
  • A word from the VQ Team

We spent the week meeting with our Cisco colleagues, partners and customers, as well as having many conversations with potential new customers and partners.
VQ Conference Manager’s Meeting Services continues to resonate well, and interest in DMA, the Cisco-recommended replacement for TMS, continues to build. We have a growing customer base and our pipeline is fantastically strong.

Barry reflects on his experience of the event here.

Metro, our new end-user app, enables authorised users to join or host video or audio conferences on Cisco infrastructure. 

It had a fantastic response from those who saw it demo’d at Cisco Live, with one VQ customer saying… “This is making me so happy. [Metro] looks fantastic and just what we’ve been looking for. I can’t wait to share this with my team.”

This is just the start. 

We’re bringing exciting new features to Metro this year, such as Teams and Outlook integration.

Read our overview of Metro’s functionality.

Earlier this month, we held a webinar explaining the approaching end of life for VQ Conference Manager 3.x and the migration path to our 4.x platform.

The full session covered:

  • What you need to know about 3.x going end of life in June 2024
  • The migration process to the 4.x platform
  • A Q&A session with the VQ Team

If you missed the webinar, you can watch on-demand here.

Our company ethos is deeply rooted in a customer-first approach. Our product development strategy is built on listening to our customers and building the features which solve the problems they tell us they are experiencing.
We’re creating a library of insights shared by our customers on their experience with VQ and our platform.
The first of these discusses the problems VQ Conference Manager solves in a large government organisation.

Read more.

This month, we hear from Dan and Harvey, who have recently joined the team:

My first three months at VQ have been both enjoyable and rewarding. The team played a crucial role in facilitating a smooth transition for me, fostering a sense of belonging from the very start

A high level of employee autonomy allowed me to hit the ground running, and I found myself able to contribute and provide value immediately after the induction process. I look forward to contributing to the company’s ongoing success, as I am confident that together we will achieve remarkable milestones in the years to come.”

“Since joining the VQ API Dev Team, I have had a really good time. The whole team are intelligent, friendly and helpful. 
“Even though I work from home, the company has created a fantastic working environment where I can thrive. The work itself has been interesting and enjoyable. I feel proud to be part of a high-functioning team and really look forward to the rest of my career here at VQ

Sign up for our mailing list to get the latest updates from VQ.

VQ’s Monthly News – January

2024 is off to an excellent start for the VQ Team as we’ve successfully launched VQ Conference Manager 4.3, packed with exciting new upgrades to the Activity page. 

This month’s newsletter also details our plans for Cisco Live EMEA in February, and we hear from Annabelle, Ben and Jack in the VQ Team about their first few months at the company.

  • VQ’s Cisco Live plans
  • The latest release webinar on VQCM 4.3
  • New video guides for 4.3
  • A word from the VQ Team

From 5 – 9 February, the VQ Team will visit Amsterdam for Cisco Live EMEA.  We will be at stand C28 in the World of Solutions. Attending the event from VQ will be: 

  • Barry Pascolutti, VP Sales Engineering
  • Joel Price, Customer Success Manager 
  • Graeme Fish, Business Development Manager
  • Ben Douglas, Inside Sales Executive 

Members of our Engineering and Design teams will also be on our stand. They’ll be really interested in getting customer and partner feedback on VQ Conference Manager

For full details about the event, click here. You can also book a session with us at our stand here.

VQ will also be at ISE in Barcelona from 30 – 31 January. Graeme Fish will be available to meet at the Cisco stand or one of the many meeting places at the event. 

You can arrange a meeting with Graeme at gfish@vqcomms.com.

Earlier this month, we launched our latest product update with VQCM 4.3. We hosted a webinar introducing the headline features of 4.3, including meeting management refinements to the Activity page.

Watch the full webinar here

You can read the complete list of updates available as part of VQCM 4.3 in this blog.

Barry Pascolutti, VQ’s VP of Sales Engineering, has published a new series of video guides for Meeting Services demonstrating how to use some of the new features available to customers.

The latest series covers the upgrades included in VQCM 4.3:

Subscribe to our YouTube channel to get the latest video guides and product information from our team.

This month, we hear from Annabelle, Jack and Ben, some of the newer members of the VQ Engineering and Sales teams.

“I’ve just finished three months at VQ and it’s been great so far. I’m continuously supported by all the team members from different departments and you really do feel part of the team with a common goal.

“There’s plenty of work to do and I’m looking forward to the year ahead with all the exciting projects coming in 2024.”

“The approach that Mike, the CEO, has about working is spread across the entire team at VQ; when deciding to do something, assume that the answer is always yes. This has many benefits: it ensures the work you do has a good reason for it, and it keeps business and workload moving, among others.

This is only one example of the many rich mindsets that the team at VQ possess, making it a welcoming, productive, and simply awesome place to work. There is no politics, no over-complicated processes or documentation, just plain and simple teamwork.”

“I joined the Sales team back in early September, joining alongside several other new starters, attending the office in-person for the first week. I’ve found my experience to be enjoyable, the staff friendly and the role easy to step into. This was predominantly due to the support of my peers, colleagues, and the management. I’m looking forward to continuing my development both personally and professionally, as well as being part of the growth of VQ over future years.”

VQ’s Monthly News – December

VQ has had a fantastic 2023 as CEO Mike Horsley shows when reflecting in his end of year update. Thank you for contributing to our most successful year to date and we look forward to an even bigger 2024.

Also in our December newsletter, we provide an update on Christmas support hours and a look at the latest upgrades to our Outlook Plug-in and VQCM 4.3.

  • A few words with VQ’s CEO Mike Horsley
  • Our Christmas support hours
  • VQ Conference Manager 4.3 release
  • A new Outlook Plug-in blog

“First of all, I’d like to wish everybody a safe and happy holiday season and new year.

The VQ year has been full on; it’s been our most successful ever, so a very big thank you to all our customers and a very warm welcome to all our new ones.

Your custom allows us to invest more in people, systems and spending more time face-to-face with customers. We invest everything back into the business, and the result of that is that we’ve added 25 people to the team over the last 18 months or so. This takes the overall team size towards 50. The bulk of the new faces are focused on product; we also added four new starters to both the sales and marketing teams, respectively.

What’s amazing is the impact all these new engineers and product experts have on the product through their skill and tenacity. There’s a whole raft of new goodness coming your way. You could argue that’s a strange thing to say, but when I see what is happening in the product on a daily basis, I think back to when there were four of us working on it and mentally ‘compare and contrast’. The difference is huge and its really exciting to see all of that ‘doing’ turning into a high-quality product.

We’ve added to the sales team; we get more time in front of customers and more time speaking with existing customers to check they’re OK and generally ensure things are going the way they need to.

The same is true with the marketing team; we have more people, and they can spend more time telling our story.

The big things this year have been DMA, the 4.x platform and getting that to a point where we can release it on a regular basis. Metro’s been introduced. We close ’23 releasing 4.3; personally, I love what we’ve done to Activity and the ‘focus’ views. 

Kibana and the whole data story goes from strength to strength; Kibana on 4.3 is nothing short of awesome. Behind the scenes, HA is just about done and should start to appear early in the new year. A whole pile of ‘funk’ is lining up on Metro and positions us well to deliver a complete and integrated solution.

We’ll be doing a lot more events in 2024; we look forward to meeting you and getting some time to talk.”

The Christmas holiday season is approaching, and with it, we’re going to start seeing the VQ support and engineering team reducing in size as well earned annual leave is taken. 

Over the Christmas and New Year period, we’ll have a smaller team covering support. We recommend that you do not make any changes or attempt any upgrades to your production services from 22nd December to 2nd January.

We will be responding to support tickets via email, but there might be cases where the response is delayed. Rest assured, we will follow up once the team is back at full strength on 2nd January. 

If you have a system outage, please contact us here or you can call our “Out of Hours Support” line, where we will triage the problem and, if needed, will escalate the issue.

Headline features include new meeting management refinements to the Activity page.

Read more in our release blog and watch our new video series on 4.3

Interested in finding out more? Register for our 4.3 webinar – 11th January 2024 4pm (UK).

Looking for some festive holiday reading? Get up to speed on the latest upgrades to VQCM’s Outlook Plug-in with our new features blog. Upgrades include:

  • Meet me – inject a user’s Space details into the Outlook Meeting invite
  • Scheduled Meetings – meeting instances available for specific periods of time
  • Works with VQ One-Button-To-Push (OBTP)
  • And more…

Read the full blog here.

Sign up for our mailing list to get the latest updates from VQ.

VQ Conference Manager 4.3 Release

VQ Conference Manager 4.3 is our final release of 2023 and it looks really good.

The headline new features are new meeting management refinements to the Activity page. The focus is to provide greater control of complex meeting operations and improve the visibility of active and inactive meetings to operators…

  • Filters enable the amount of meetings being displayed to be reduced to those that you want to see.
  • A new “compact” mode has been introduced which allows a single meeting to be viewed. A new “Call Builder” coApp has been introduced which allows multiple meetings to be prepared and pulled together at meeting start.
  • Elasticsearch and Kibana have been updated to version 8.9 which is a full major release and 9 minor releases ahead of what you see in VQ Conference Manager 3.x. The initial impressions of Kibana on 4.3 is “boy, is it quick!”.

And there’s more….

Under the hood, the CM-Admin on 4.3 looks and feels really polished. At the platform level, performance and scaling refinements increase user interface concurrency from 500 to 1500 users.

Check out our YouTube channel to see all of the headline features of 4.3 in action.

On Thursday 11th January we will be hosting a VQ Conference Manager 4.3 Release Webinar – sign up for the session here

If you would like to find out more about VQ Conference Manager 4.3 and what’s coming up in 2024, please contact the VQ team.

What is VQ’s new Outlook Plug-in?

We’re introducing an extensive functionality upgrade to the Outlook Plug-in with VQ Conference Manager 3.12/4.2 (plug-in versions 120 and above). Upgrades include:

  • Meet me – inject a user’s Space details into the Outlook Meeting invite
    • Users can select the Space they want to use for the ‘meet me’ call and can inject details for the Space into the Outlook calendar entry.
    • If the Space has multiple Roles, the Role can be selected.
    • The Space details are static; the PIN/passcode are those of the underlying Space
    • ‘Meet Me’ is a better name for the functionality than ‘Call’. The configuration options use the ‘Call’ naming convention.
  • Scheduled Meetings – meeting instances available for specific periods of time
    • Scheduled meetings exist for specific periods of time. They are created on CMS by VQ for the date and time defined by the Outlook Meeting.
    • Scheduled meetings can exist on existing Spaces or new Spaces created to host a meeting. VQ manages the lifecycle of new Spaces created to host meetings, which are deleted once the meeting has taken place.
    • Option of one-time PIN/passcode for scheduled meetings or using the PIN/passcode of the underlying Space.
    • Recurring Meeting sequences hosted on Spaces dynamically created to host the meeting will be locked between meeting instances. They will only be usable at the times of the meeting instances.
    • Meetings (and Recurring Meetings) hosted on an existing, known, Space take precedence over the ‘self-service’ use of a Space. For example, if Space 42 has a meeting scheduled at 3pm but a non-scheduled call is overrunning, any participants in the non-scheduled call will have their meeting terminated at 3pm, and the scheduled meeting will start. At the end of the scheduled meeting, the Space will return to normal use and availability.
    • The user can select from the available set of Space Templates available at the User’s UX (User Experience) Level. If a Space Template has multiple Roles, the user can select the Role details to be injected into the meeting. If a Space Template only has a single Role, no Role options will be displayed, and the default Role used.
    • Please note that the available set of Space Templates is determined at plug-in load. The plug-in requires reloading if additional Space Templates are added or made available to the UX Profile.
    • Configuration of setup and tear down times is on the user’s Tenant. Any new meeting scheduled via the plug-in will inherit these default values from the user’s Tenant.
      • VQCM 3.12 currently rejects requests for meetings scheduled to start in the very near future (less than the setup time window). This behaviour is planned to be fixed at 4.3 where the setup window will automatically be reduced to the available time and the call will start at the requested time.
      • Plug-in versions 120+ are not compatible with VQ versions earlier than 3.12/4.2.
  • Highly configurable
    • Enable/Disable ‘Meet me’ (Call) functionality.
    • Enable/Disable Space selection.
    • Enable/Disable Scheduled Meetings or One-Time scheduling.
    • Re-label ‘Meet me’ (Call) and Scheduled Meeting menu items.
    • Provide your own icons for ‘Meet me’ (Call) and Scheduled Meetings.
  • Works with VQ One-Button-To-Push (OBTP)
    • Associate Microsoft Exchange Room System Resources with Endpoints in VQ.
  • Works with Outlook Scheduling Assistant and Room Finder
    • Users can use Room Finder to see when a meeting room is available.

The enhanced functionality is available from VQCM 3.12/4.2 and Outlook plug-in version 3.1.120.  The previous 3.1.34 version of the plug-in can still be used with VQCM 3.12/4.2.

The Outlook plug-in requires the Self-Service Application Pack option to have been licensed.

Watch our Outlook Plugin demo with VQ’s Technical Pre-sales Consultant Barry Pascolutti.

Still have questions? Speak with our team today.

VQ’s Monthly News – November

The VQ Team are looking to finish 2023 on a high note with plenty of new content covering the latest about Metro, DMA functionality and more. 

Our November newsletter also spotlights a recent appearance on the Cisco Podcast Network and our upcoming December trip to the US.

·     VQ’s Cisco podcast experience

·     Upcoming conferences where you can meet the VQ team

·     Our new blogs covering Metro and Device Maintenance

·     A word from VQ’s Business Development Manager

VQ shares their story on the Cisco podcast

VQ CEO Mike Horsley, our VP of Sales Steve Holmes and our Product Manager Jon English featured in an episode of Cisco’s Webex Partner Podcast. 

They sat down with Cisco’s Kevin Adamson to share VQ’s story and the journey of growth we’ve been on – from humble beginnings to a global leader in videoconferencing.

In the leadup to the holiday season, VQ is attending the DoDIIS Worldwide Conference in Portland, Oregon, from 12 to 14 December. We’re excited to meet with members of the DOD community.

In 2024 Q1, we’ll be attending ISE in Barcelona, LEAP in Riyadh and we will also have a stand at Cisco Live Europe in Amsterdam.

Find out about all upcoming events on our dedicated page.

Device Maintenance is the final release of the first phase of DMA, enabling organisations to have a complete overview of their device fleet.

Read our latest blog as we explain how to onboard and monitor device health with DMA.

Want to learn more about our new end-user-focused client? 

Metro has been designed for managing Spaces, booking meetings and joining calls from desktop and mobile devices.

Our blog contains an overview of Metro’s key functionality and how to set up meetings and spaces. 

Read the full blog here.

And for those of you who may have missed our recent webinar on Metro, you can watch it from here.

This month, our Business Development Manager Graeme shares his experience of a recent trip to Saudi Arabia with the VQ Team.

“It’s great to join a company and, within a matter of weeks, be involved in the world’s largest technology event, representing VQ Communications on the Cisco stand as a Solutions Plus Partner.
My role is to build new business across EMEA and ME, so this was a great way to meet with the key contacts – Cisco, partners and customers in the region over the five days on stand, followed by three days of meetings and workshops in Saudi Arabia.

Gitex hosts visitors from across the globe, with the primary audience in UAE, Saudi Arabia and surrounding countries. The good news is VQ have a great presence in these countries with customer successes and senior leadership engagement with Cisco too. We met the recently appointed EMEA Cisco Collaboration MD and Director for the ME to discuss plans for 2024 and building on VQ’s success as a top Solutions+ Partner. Both were in full support and keen to build on the successes to date. VQ offers their teams the opportunity to develop more with organisations that cannot move to the Cloud.

I had the opportunity to network with Cisco AMs, Partner Managers, TSAs, SEs and Collab Specialists throughout the week. Together we’re seeing great opportunities to build on our existing customer base, and with Cisco’s End of Life/End of Sale announcement for TMS, focus on new customer wins with the Cisco recommended replacement – VQ DMA.

We followed Gitex with three packed days in Riyadh, including a Cisco team workshop, partner workshops, Cisco leadership meetings, and customer meetings. 

Following on from our very successful trip, we’ll be attending LEAP 2024 – March 4-7. More to come on this over the coming months, so watch out for more information.”

What is VQ Conference Manager Metro?

VQ Conference Manager – MetroTM, also referred to here as ‘Metro’, is an end-user-focused client for use in VQCM/CMS environments. It has been designed for managing Spaces, booking meetings and joining calls with a high-quality, intuitive video client.

Using Metro, service owners and administrators can provide desktop or mobile access to basic features required by their end users, allowing them to book and manage Spaces and join calls when unable to access collaboration rooms and devices.

The ‘low/no touch’ nature of the Metro application enables its deployment quickly and seamlessly without additional infrastructure or often complex application ‘packaging’.

Note: VQ intends for this first release of Metro to be for testing and evaluation purposes. We do not recommend deploying the client or browser URL to production users.

Metro is a ‘web app’, meaning it is delivered using technologies that are fully compatible with modern browsers. At the same time, it can be packaged and delivered as installable applications on common platforms such as Windows, MacOS and iOS.

Let’s look at Metro in more detail.

Bottom Bar – Main Menu

Metro functionality is grouped into three categories – Spaces, Meetings and Settings – and accessed via the bottom bar.

The Spaces area of Metro is where users will find a list of all Spaces they have permission to manage, book or join. If you are assigned a ‘Role’ in a Space, it will appear in your list.

Meetings in Metro are bookings made against a Space through VQ Conference Manager.

This calendar is not connected to Outlook or Exchange at this stage; you will only see bookings made against Spaces visible to you in Metro. This will include temporary Spaces created from the Metro application.

End-user preference and local device settings can be accessed and managed here. This includes default devices or applications for calls and accessibility preferences, such as language and dark mode.

Metro is delivered as a new user interface (UI) of Conference Manager 3.12 utilising the CMS’ ‘Web Bridge’ feature. As such, it introduces no new components to the customer environment and runs within the existing virtual servers hosting VQCM and CMS.

If your environment does not currently have CMS Web Bridge/WebApp running, then it will need to be configured to run on the CMS before attempting to load and run Metro.

Metro is deployable using an Ansible Playbook that can be downloaded by customers licensed for the VQCM Applications Pack on request from support@vqcomms.com

To load the Playbook, please follow the instructions provided with it. Metro can then be as a Windows or MacOS client or in a browser using the https://FQDN/metro URL.

When logging in to the Metro application for the first time on Windows or MacOS, it will present you with the login page.

You should insert VQ Conference Manager’s URL into the ‘URL’ field. Users can obtain this from a browser logged in to Conference Manager or distributed via email.

Metro will then request the user to log in. Enter your Conference Manager login name and password and click Sign In.

Once logged in, Metro will display the start view.

The Spaces you can access and use in Metro are in the left-hand side panel.

Metro Modules are at the bottom of the page in the menu bar; a click on these will switch to the main view of that module.

Details of the Space and options for managing, scheduling (meetings), or joining the Space are shown in the main panel.

The options and information provided in this panel have been cut down considerably from the ‘advanced’ views available in the Conference Manager browser interface. This is intended to only provide the end user with key information they might use while using Metro.

The user can edit the basic settings of the Space, its name and SIP address.

They can edit the PINs required for the roles defined in the Space on entry to meetings. This might be useful for users wanting to set the PIN for a specific meeting running in a Space, or to change it if the use of the Space changes.

Join links and Join text are available for copy/paste into invitations being sent out via other systems such as Email or Instant Messaging.

Membership of the Space can be managed by adding or removing users from the Conference Manager database.

You can access every Space in the sidebar in the same way, simply by clicking on that Space.

The Space being viewed is highlighted in blue.

To schedule a meeting in a Space, click on ‘Schedule Meeting’ in the main panel.

The Metro Schedule Meeting page will be displayed.

Note: This page is identical to what a user will see if clicking the Meetings button on the main bar.

On this page, the user should provide a meeting title, start/finish date & time (and time zone if required) and type or copy/paste the email addresses of the meeting attendees.

Click Schedule Meeting to save the meeting in Conference Manager and email the attendees. Email addresses must be comma-separated for Metro to accept them as valid.

Note: In a future release of Metro, we will support adding Conference Manager registered people and devices (for OBTP) from the Conference Manager ‘endpoints’ database.

Metro will then take you to the Meetings page where you will see the meeting shown in the calendar view. You can make any subsequent changes from this page.

In the main panel of the Spaces page you can join a meeting in a space using the WebRTC video client built into Metro.

Select the Space you want to join and then click the ‘Join Space’ button in the main panel.

Metro will launch a new window to join the Space.

When other participants join, Metro will display them in the main video pane of the client.

The video window will display controls for muting or unmuting audio, enabling or disabling a camera, settings and ending the call.

There is a sidebar which provides access to basic meeting controls by clicking the button in the top right corner of the page.

On this sidebar you can see those participants in the call, who is speaking and change settings of the call – such as the layout. For more meeting controls, you can use the Manage Space page.

It is also possible to drop from the call and go back to the Space window using the Back in the top left of the window.

When the Space is active (i.e., there are participants called into it), the owner of the Space can ‘manage’ the call through a simple interface designed for an end user.

On this page you can manage participant settings: audio mute/unmute, video on/off, disconnect a participant, or end the call for everyone.

In the Endpoints view, you can invite Conference Manager registered users and devices from the Endpoints database.

The default view of the Meetings module in Metro is the Calendar page. This page can display ‘week’, ‘work week’ (5 days) and ‘Day’ views of the Conference Manager bookings on Spaces assigned to a user.

From the calendar you can go directly to the Schedule page to make a booking.

Alternatively, you can ‘drag and create’ a meeting on the calendar using your mouse.

Once you have marked the required time/date on the calendar, Metro will take you to the Schedule page to complete the booking.

You will notice that unlike the page presented when making a booking from within a Space, the Space field will be prompting you to ‘Select a Space’.

Click in the field and it will prompt you to type search text. It will display Spaces that match the search. Click on your required Space and the client will return to the schedule page to complete your booking entry.

If you want to use a Temporary Space for the meeting – a Space that only exists for the duration of the meeting – move the ‘Use Temporary Space’ slider to ‘On’.

Metro will create a temporary Space just before a meeting starts based on your Conference Manager’s ‘set up time’ setting.

The Conference Manager calendar will then display the meeting.

When a Space is created, it will also appear in the sidebar. You can join the meeting by clicking the Join Space button in the Space view.

The main page of the Settings module in Metro is in three sections: User, Behaviour and Display.

You can force a logout from Metro in the User section.

It is unnecessary to logout each time you want to close Metro, though it is useful if you need to switch users or VQ has advised you to do so while troubleshooting.

In Behavior you can select your default Space which will be displayed at the top of your sidebar list. Note: Space with active calls in progress will show above the default Space.

You can also select the default client that Metro will launch when joining calls. The default is the Metro WebRTC client, but this can also be the CMS WebApp in a browser, Webex or a SIP client.

You can also change the settings for your preferred camera, microphone, and speaker (if supported by your browser) here.

Finally, in Display, you can select your preferred language, time zone and color theme (Light or Dark).

The currently supported languages are English (US), English (UK), German, French and Arabic.

Looking for more technical information on Metro? There is an on-demand webinar waiting for you.

For any enquiries, please contact us.

What is DMA Device Maintenance?

Device Maintenance is the final release in VQ’s first phase of DMA – DMA Suite, adding to One Button to Push (OBTP), Directory Services and Device Configuration.

We’ve designed DMA in close cooperation with Cisco to ensure your unified communications devices remain healthy and secure and to troubleshoot specific equipment.

This blog explores DMA’s Device Maintenance functionality, explaining how to onboard and monitor device health.

Device onboarding is the process of adding devices to VQ DMA for provisioning and management.

To onboard a new device, navigate to DMA’s Devices Onboarding page from Devices -> Add:

You can use single IP addresses, DNS names, IP address ranges and multiple ranges. In this example, we’re adding one device with its IP address. You need to set the Time and Location. This example uses the Europe/London time zone, and the device location is Parallel House.

We are also going to assign the device a Device Template. In this example, we have selected the Desk Mini Global Template:

If you want to learn more about Device Templates and template modules, watch our Device Templates tutorial.

Optional information includes “Labels”. In this example, we’ve labelled both the device and usage type as “Personal System”.

Click Start, and you’ll see the device has been found and configured and the onboarding has been successful:

If you go back to the Devices page, you can see the Desk Mini is in the devices list:

From the Devices page, you can monitor the status of all your devices, updated in real-time:online, offline, incall or online with issues:

In the screenshot above, you can see that the VQ Brighton device is offline. The full range of device statuses can be seen here:

DMA includes several useful Dashboards, providing real-time and historical status data for your devices to monitor and troubleshoot.

This dashboard shows devices laid out geographically:

The colours of the pins reflect the device status from the Device page – all devices in this screenshot are green and, therefore, online.

The summary table on the right shows the number of devices by system type. By scrolling down the dashboard page, you can find more detailed information, including:

  • Name
  • Labels
  • Tenant
  • Device state
  • And more

The summary bar at the top of the dashboard provides information on total devices. For troubleshooting, the “Devices Online with Issues” data is important. Clicking this zooms in to the map view, showing the location of the device:

Scrolling further provides the summary information for the device:

Click the plus button next to the device and select View Device’s Activities:

This shows a timeline of the device’s status history:

You can filter this information over time ranges, and zoom into specific areas on the timeline using the Kibana drag and zoom function.

Scrolling down to the device details shows the SIP Registration status changed to failed after a device settings configuration request:

Having identified the issue with the device, go back to the Device Settings page. Once you change the settings as required and fix the problem, the device status will change to “Online”.

Watch our Learn More about DMA series to learn more about this and other DMA functionalities.

If you want to buy VQ DMA, browse our sales information.

Contact our sales team or you can keep up to date with our latest news by joining our Ask VQ Space.

VQ’s Monthly News – October

The VQ Team has been travelling all over this month, from our company day in late September to Dubai for GITEX GLOBAL 2023 with Cisco. 

This month’s newsletter reflects on our recent trips, the incredible reception to DMA and more.

Read on for:

  • GITEX 2023 and VQ Company Day
  • Celebrating VQ’s recent success
  • Our ‘Discover more about DMA’ webinar 
  • A word with with our latest VQ starter

What’s new at VQ?

Barry and Joel from VQ standing at the VQ stand at GITEX


Last week, the VQ Team was at the Dubai World Trade Centre for GITEX as part of Cisco’s stand. It was a brilliant few days spent with our customers and partners in the Middle East showcasing VQ DMA’s potential on a global scale.

Seeing VQ and the VQCM solution on the big screen at the event was a great reminder of how far our team has come. 

Post-GITEX, the team visited Cisco’s Riyadh office. This was another excellent opportunity to spread the word on VQ and DMA to partners and customers in this region.

VQ Day

September marked our very first internal two-day company event. As we’ve grown significantly over the last few years, it was great to have the entire team together to blow off some steam and catch up in person.

With this being VQ’s best-ever sales quarter, it was amazing to celebrate our successes together.

If you want to see more of our company day, click here.

VQ DMA Webinar

We’ve had a fantastic Q3 here at VQ.

Our customer base continues to grow, and the demand for DMA is proving strong.
To support this, Joel and Abhijit ran a ‘Discover more about DMA’ webinar earlier this month.

As well as demonstrating the functionality within DMA, they discussed how DMA is being received by our customers and the migration journey from TMS now it has been made End of Life.

Watch our webinar here…

Our New Events Page

You’ve probably noticed VQ has been very busy travelling over the past year, from Washington to Riyadh and everywhere in between.

We don’t plan on slowing down for the rest of 2023. Having just returned from a few days in Germany, our next stop is back to Washington in November, where we have a full programme of customer and partner visits.

We’re also heading off to a number of upcoming events. Stay updated and visit our new events page to see where we will be next.

Inside VQ

A word from our new VQ starter…

This month, we hear from Peter, the latest addition to our engineering team.

“Having been at VQ for just over two months now, I can certainly say it’s been an excellent experience so far!

The team are extremely welcoming and won’t hesitate to help if you’re struggling at any point with the work assigned. The tight-knit collaborative ethos paired with the extensive knowledge of the technologies at play means that I’m expanding my skillset each day – and working on a very interesting product to boot.

I’d certainly recommend taking a look at the opportunities available in VQ if that piques your curiosity as it’s so far proved to be one of the best companies I’ve worked in.”

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