Understand how your self-hosted Cisco UC platform is performing, with ready-made reports, alerting, and data-exploration tools for Expressway and CUCM (formerly Cisco Call Manager).
Proactively address issues before they impact users, and troubleshoot historical meetings to find the root cause of problems.
Cisco CUCM reporting tools: CDRs and more
Extended Analytics Server combines CUCM call detail records (CDRs) and call management records (CMRs) into comprehensive meeting intelligence – across all your CUCM clusters.
Understand how people are experiencing your UC services, from individual meeting data to platform-wide insights.
Cisco Expressway analytics
Access all the signalling and call log data from your Expressway infrastructure, with our Expressway analyzer tools.
Ensure those accessing your UC service, including from outside your network, enjoy reliable, high-quality meeting experiences.
At-a-glance: Reports and alerts in Extended Analytics Server
Near real-time monitoring and alerting
Custom alerts by call quality, capacity, and status. Integrate with existing ticketing systems
Historical call quality analytics
View trends over time, analyze disconnect causes
Adoption and utilization views
Understand technology (video/voice), infrastructure, and endpoint usage for capacity planning
Cost-optimization support
Traffic analysis, Direct Inward Dial (DID) utilization, license reconciliation across voice infrastructure
Standalone analytics platform or part of wider management suite
Extended Analytics Server can be deployed as a standalone CUCM and Expressway reporting tool, or as part of a wider VQ Conference Manager installation that includes our meeting management, self-service conferencing, device-management, and conferencing analytics capabilities
More data sources coming soon
Expressway and CUCM analysis and reporting is just the beginning for Extended Analytics Server. Later versions will bring the existing VQ Conference Manager Analytics capabilities into the new platform, delivering the unified ecosystem view.
We’re also looking to incorporate data from other parts of the Cisco environment.