Analytics in VQ Conference Manager (formerly Acano Manager) provides all the data you need to understand how your service is being used
Analytics has been extended in VQ Conference Manager 3 and now includes historical analysis of license consumption (including PMP, SMP and CMS capacity units), as well as in-call participants and calls started.
So whether you’re a C-level executive or involved in the day-to-day running of your video conferencing service, customizable graphical and tabular reports will show you how your Cisco Meeting Server system is performing and how people are using it.
Are certain parts or regions of your business making better use than other areas? Are particular call types more popular than others?
A set of standard reports enables you to access these insights and more.
As well as the standard reports, VQ Conference Manager makes a variety of data available for your administrators to produce custom bar charts, line graphs or tables
Data is available at both call and participant level. From a call perspective, you can see which calls happened, when they happened, who they were booked by and what type of call they were.
And from an individual point of view, you can see who took part in each call, when they dialled in and left, the type of audio and video they were using and packet loss information.
Designed in collaboration with data specialists, VQ Conference Manager’s report builder will be familiar to administrators with database and business intelligence experience
Pick the desired data from the drop-down lists, select how to group it and then choose how to display it. Reports can be dynamic, showing you data from the last hour, day, week or month. These will update whenever the report is viewed.
Users can access reports via VQ Conference Manager, or you can export data to Microsoft Excel for further analysis.
Demonstrate return on investment
Is take-up in line with your forecasts? VQ Conference Manager’s Analytics enable you to show whether your service is delivering the anticipated returns on investment
Using either an out-of-the-box or a custom report, you can demonstrate how your service is performing and whether it’s meeting its ROI targets.
Your administrators can create ROI reports tailored to the needs of different user groups. Create management reports for your directors, alongside separate, more granular reports for your video conferencing specialists.
Make appropriate conferencing data available to anyone in your business in a variety of ways
Users can view the reports they’re authorized to see in VQ Conference Manager, using their web browser.
Equally, you can export usage data to Microsoft Excel for distribution, analysis and to combine with other datasets.
Proactively identify improvements
Don’t wait for things to go wrong: VQ Conference Manager’s Analytics enables you to pinpoint potential service problems, so you can address them before they affect the user experience or damage users’ confidence in your service
Are parts of your network particularly prone to packet loss? Are you seeing large numbers of very short calls taking place? Is one region of your business making much less use of the service than others?
Insights such as these point to underlying issues that you can proactively tackle, thereby enhancing in-call experiences and encouraging adoption of your service.
Plan for growth
Successful conferencing services grow: use VQ Conference Manager’s Analytics to understand and justify when and where you need to invest
When will you need additional Cisco Meeting Server bridges?
Improvements such as these can require major spending, which takes time to get approved. The enhanced Analytics in VQ Conference Manager 3 enable you to project when you’ll reach capacity limits, before these affect your service. This gives you time to arrange the necessary budget and ensure your service keeps pace with demand.