The analytics hub for your enterprise unified communications service
Successful unified communications (UC) services become business-important or even business-critical. It’s essential they work as expected when people need them. This requires on-demand access to the right insights at the right times, so your teams can make the right strategic and operational decisions.
Using the class-leading Elasticsearch analytics engine with Kibana reporting, VQ Conference Manager becomes the analytics hub for your enterprise-class UC services.
Demonstrate how different parts of your system are performing. Monitor usage trends. Proactively plan when you’ll need new capacity. And when things don’t work as they should, troubleshoot in a targeted way.
Industry-standard Elastic analytics built-in
VQ Conference Manager’s analytics is underpinned by industry-standard tooling from Elastic. Elastic has more than 11,000 subscription customers, including some of the most well-known and security-conscious organizations in the world.
In FY20, Elastic spent more than $165M on research and development. As a VQ Conference Manager customer, you benefit from this enormous investment.
And because the Elasticsearch and Kibana analytics platform comes as part of VQ Conference Manager, you enjoy all the benefits of working with a single supplier for your UC management and analytics needs.
Service-wide UC analytics
VQ Conference Manager’s analytics sits at the heart of your UC system, blending data from Cisco Meeting Server, VQ Conference Manager and your wider UC infrastructure. This includes detailed logging and analysis of system events and call data records, in ready-made reports and dashboards.
This gives your teams the insights they need to understand how the different parts of your system are performing, in real-time and historically.
Monitor trends and proactively identify improvements
Keep tabs on longer-term trends, to foresee where additional Cisco Meeting Servers and other infrastructure are required – before you reach capacity.
Equally, the service may be under-used by certain clients, regions, business units or other groups. VQ Conference Manager’s analytics helps you spot these patterns, so you can address them proactively.
Call troubleshooting and automated alerting via existing enterprise tools
Ready-made dashboards and visualizations give your administrators at-a-glance overviews of how different aspects of your conferencing service are performing – and the ability to drill down for more detail or create custom reports.
And to alert busy IT teams when something goes wrong, you can configure the system to trigger alerts when data exceeds thresholds. Alerts can include emails, Slack messages and ServiceNow notifications.
Integrate with existing corporate Business Intelligence (BI) platforms
Conferencing insights from VQ Conference Manager can integrate directly into your existing SQL-based enterprise BI tools.
If you use a different corporate BI platform, the optional Elasticsearch SQL Connector enables you to connect your conferencing data into many other popular enterprise BI tools.