The conference-control dashboards pull together the real-time call information your operations team and administrators need
By combining vital call statistics onto one screen, your operations team can sustainably oversee large numbers of concurrent calls.
VQ Conference Manager (formerly Acano Manager) enables you to assign particular calls to specific operators. This is ideal if you’re running a multi-tenanted system, or want certain users’ calls overseen by a dedicated team.
The searchable conference-control dashboard shows all active calls and essential information about each one. This enables your operators to proactively triage troublesome calls
For each call, your operators can see:
Who the participants are
The video layout
Mute state (audio and video)
Call level call performance (including bit rates, media streams, packet loss and jitter)
They can then:
Change the settings for one or more participants
Add participants to the call (using the DTMF tone string option if required)
Remove participants from the call
And for each individual participant, operators can:
See whether they’re using video or just audio
Mute or unmute their audio
See what device they’re using
View detailed performance statistics, including packet loss, video frame-rate, bandwidth, codecs and video geometry
Change the video layout
Set the user’s status as ‘important’, to focus the video on them
The performance statistics enable your operations team to investigate and tackle potential problems.
Multiple operator groups
Configure VQ Conference Manager to have different calls overseen by different operators
This is ideal if you run multi-tenanted systems with more than one customer or business unit on your Cisco Meeting Server infrastructure. It also means you can distribute calls among your operations teams, based on factors such as participant location or seniority.
Configure as many groups of operators as you require, giving each responsibility for one or more customers, regions or user groups. When these operators log into VQ Conference Manager, they’ll only see the calls their permissions allow.
VQ Conference Manager’s real-time system-level dashboards show you at-a-glance how your conferencing service is performing
Use the dashboards to see:
License consumption: The numbers of Personal Multiparty Plus (PMP) and Shared Multiparty Plus (SMP) licenses or CMS capacity units you own, and how many are currently being used
Live call information, including total numbers of calls and participants using the service
Usage by tenant, meeting Space and device
Activity per Cisco Meeting Server: Ingress and egress (audio and video), bandwidth use, maximum active calls and total number of calls
Cisco Meeting Server information: This includes how long the call bridge has been running, its software version and network address
Configure your service in exactly the way you want
VQ Conference Manager gives you enormous flexibility when defining how different types of call behave, including security options, audio settings and video layouts
Key to doing this are the meeting Space templates. Your administrators set these up using straightforward checkboxes in VQ Conference Manager, giving them an overview of all the possibilities. The software also has built-in validation, to check you’re not inadvertently creating settings that will conflict and make your service unpredictable.
As well as enabling you to create a carefully tailored service that works predictably for everyone using it, templates can be set up to align with your corporate policies around naming conventions, security and more.
Get granular control over how users’ calls and meeting Spaces work
What roles will the call have? Will all participants be equal, or do you want a chairperson in control? How many participants are allowed to join? Will their microphones be muted or unmuted when they dial in? Do some roles require passcode-protection (such as the chair), while others don’t (the regular participants)?
Is there a minimum access passcode length? Is it auto-generated? Does it change per call?
What will the standard video layout be? Will the screen be divided equally between all participants, or will it focus on the person who’s speaking, for example?
Can users share their screens, end the call or chat with one another? And what is the default video quality?
Operate role-based passcodes, call identifiers and URI policies
Use conferencing passcodes, call identifiers and/or URI policies to identify people’s roles when dialing in
Organizations run their communications systems in different ways. Some use URIs to put people into the right call as the correct type of participant. Others do this using call identifiers, and others use passcodes.
VQ Conference Manager gives you the flexibility to set your system up in ways that align with your existing corporate communications infrastructure.
This ensures the calls behave as expected, and that they’re handled correctly by your wider network.
Dynamic calls with one-time passcodes for added security
Having a fixed passcode to access a meeting Space will be fine for certain types of meeting, but there will also be situations where security or privacy requirements dictate a call must have a unique passcode
This will ensure only those who are specifically invited can join. Examples include calls where confidential information is discussed, such as between a doctor and patient, between two company boards discussing a potential acquisition, or financiers moving between customer meetings.
In these cases – and many others – a fixed passcode doesn’t offer sufficient assurance of privacy. Instead, you need a one-off passcode that expires after the call concludes.
VQ Conference Manager enables you to create calls with one-off passcodes in a few clicks. This means you can keep confidential information secure, without needing to use the Cisco Meeting Server API
Using our software, when you schedule a call, you can set what the passcode will be, and when it will be valid. Once the call has completed, the call and the underlying meeting Space will be destroyed.
This eliminates the possibility of someone accidently or deliberately joining another call on the same Space, or remaining on the line to listen in to a subsequent call.
Enhanced in-call capabilities
VQ Conference Manager provides advanced in-call capabilities, including the possibility to connect Cisco Meeting Server conferences to those on other platforms
Support for DTMF dial tones means you can place a call to another conferencing platform, then enter the appropriate conference ID and access code. This is essential if you haven’t transferred all of your business onto Cisco Meeting Server, or are using a different system for audio calls.
It also enables you to hold conference calls with customers who use other platforms, or connect to recording devices that require a PIN.
VQ Conference Manager enables you to display automated messages to participants in a video call. These can be used to notify them that their call is about to finish, or to display other system-wide information
On systems using scheduled calls, VQ Conference Manager displays call-ending messages to all video participants in the call, and a countdown to the end time.
By displaying a message to participants beforehand, callers aren’t unexpectedly cut off, and the meeting organizer has time to extend the call if required.
Maximize infrastructure use with multi-tenancy
For video conferencing service providers and organizations with multiple business units, VQ Conference Manager (formerly Acano Manager) enables you to operate more than one tenant on a single Cisco Meeting Server or cluster
By giving each customer or business area its own ring-fenced video conferencing environment, you can get more people using your Cisco Meeting Server infrastructure. More users typically means more calls, and therefore greater return on investment (ROI).
As well as running multiple tenants on the same server or cluster, VQ Conference Manager enables operators to oversee all calls in one place. Equally, you can assign specific tenants to specific operators, thereby keeping customers or business units completely separated
This means your operations teams can monitor all the calls they’re responsible for, without switching between systems.
Administrators can configure your operators’ permissions in any way you wish: per tenant, per group of tenants, or system-wide.
Get the most out of your Cisco Meeting Server Investment